Shipping Policy

Last updated: 13 September 2026

Rove & Wag is an Australian-owned online retailer operated by Built Different Goods Pty Ltd (ABN: 32696855562). This Shipping Policy applies to purchases made through the Rove & Wag website.

Where we deliver

We currently deliver to addresses within Australia. Some couriers cannot deliver to PO boxes, parcel lockers or certain remote postcodes, so we recommend providing a physical street address.

If a product cannot be delivered to your postcode, we will contact you and offer an alternative where available or cancel and refund the affected item.

Shipping costs

Orders of $99 or more qualify for free standard shipping within eligible Australian delivery areas.

Shipping charges for orders under $99 are shown at checkout before payment. Additional charges or delivery restrictions may apply to certain bulky products and remote locations. Where this applies, it will be displayed before checkout or we will contact you before dispatch.

Processing and dispatch

Most orders are prepared for dispatch within 1–2 business days after cleared payment. Business days exclude weekends and Victorian public holidays.

Products may be dispatched directly from one of our Australian suppliers or distribution centres. Dispatch and delivery times are estimates only. We cannot guarantee delivery on a specific date or at a particular time.

Estimated delivery

Estimated delivery information will be shown on the relevant product page or at checkout where available. Delivery timeframes begin after an order has been dispatched, not when the order is placed.

Delivery may take longer for regional and remote destinations. Delays can also occur because of severe weather, natural disasters, courier congestion, peak sales periods or other events outside our reasonable control.

If you require an order for a particular trip, event or holiday, please order early and allow additional time.

Couriers and tracking

Our Australian suppliers use different delivery providers depending on the product, parcel size, destination and service availability. These may include Australia Post, Aramex, Allied Express, Border Express, CouriersPlease, Direct Freight Express, Hunter Express, Sendle, StarTrack and Team Global Express.

Tracking details will be emailed to you once they become available. Tracking can sometimes take 24–48 hours after dispatch to display its first update.

Orders containing multiple products

Products in the same order may be supplied from different Australian distribution centres. Your order may therefore arrive in more than one parcel and on different days. Where available, separate tracking details will be provided for each shipment.

You will not be charged additional shipping simply because we divide an order into multiple parcels.

Delivery addresses

Please check your name, street address, postcode, email address and telephone number carefully before completing your order.

If you notice an error, contact us immediately. We will try to assist, but an address cannot always be changed once an order has entered processing or been dispatched.

If a parcel is returned because the supplied address was incorrect, incomplete, inaccessible or unclaimed, return-to-sender charges and redelivery costs may apply. If you no longer want the order, it will be considered under our Returns, Refunds & Warranty Policy.

Authority to leave and missed deliveries

Depending on the courier and delivery service, a parcel may be left in a safe place, taken to a collection point or depot, or held for redelivery. Please follow the instructions in your tracking notification or missed-delivery notice.

Delayed or missing parcels

If your parcel has not arrived within the estimated timeframe or tracking has not updated for several business days, contact us at info@roveandwag.com.au

Please include your name, order number and any relevant tracking details. We will investigate the delivery with the supplier and courier and keep you informed. If an order cannot be supplied on time or within a reasonable time, we will provide an appropriate solution in accordance with the Australian Consumer Law.

Parcels damaged during delivery

If a parcel arrives visibly damaged, take clear photographs of the parcel before opening it and contact us as soon as possible. Keep the product and all packaging while we assess the matter. Please do not return or dispose of anything unless we instruct you to do so.

Contact us

For shipping and delivery enquiries, contact:

Rove & Wag
Operated by Built Different Goods Pty Ltd
ABN: 32696855562
Email: info@roveandwag.com.au

Please include your order number so we can assist you promptly.